Here are the answers to the questions we’re most commonly asked. Generally they fall into two camps: questions about publishing, and questions about buying books from this site. If you have a specific question, please contact us and we’ll endeavour to get back to you within 24 hours.
Q. Can I submit my novel/novella/short story/screenplay/idea to Infected Books?
A. Thanks for your interest, but we’re not accepting submissions of any kind at the present time. We’ll let you know by updating this site if the situation changes.
Q. I’m a publisher interested in translating one of your titles for our market. Who do I speak to?
A. Please contact David Moody direct in the first instance. Click here for his contact information.
Q. What are your thoughts about ebooks?
A. We think ebooks are great. We also think print books are great, too. We believe you should only buy a book once, so we’ve made it easy for you to get hold of an ebook version if you’ve bought a paperback, and vice versa. Follow this link to find out how.
Q. What are your delivery charges?
A. All UK orders are delivered free of charge. Costs for international deliveries are calculated by weight, with one rate used for European orders, another for orders received from everywhere else. To calculate shipping, visit our store, add the books you’re interested in to your cart, then use the calculator at the bottom of the checkout screen.
Q. How long does international delivery take?
A. That’s a great question! The world is currently full of uncertainty, and we’re finding that some parcels are being delivered surprisingly quickly, while others are taking their time. We dispatch books as soon as we can – no later than the next business day – and use the Royal Mail International Economy service. The currently stated latest delivery times are as follows:
You can be safe in the knowledge that in 15 years of sending books overseas, only 2 out of many hundred orders have ever failed to arrive at their destination. If your order isn’t received, we’ll get a replacement issued without hesitation.
Q. Is it safe to buy from Infected Books?
A. Yes. We’ve been selling online since 2001 and have thousands of satisfied customers around the world. All orders are processed via our secure website, and you have the option of making payment by Paypal, by debit or credit card (also processed via Paypal), or by Amazon checkout.
Q. I’d like a specific dedication in my book(s). Is that possible?
A. Absolutely – you’ll have opportunity to request a specific dedication via the checkout page.
Q. How will my order be dispatched?
A. We currently use Royal Mail, though larger orders will be sent via courier. You’ll be advised if this is the case.
Q. I’ve not received my order, what do I do?
A. Contact us and we’ll get straight onto it immediately.
Q. Is my personal data safe with you?
A. Absolutely. We will never use your personal information for any reason other than to process your order or, if you’ve given us permission, to let you know about future David Moody/Infected Books releases. All payments are processed securely via PayPal or Amazon, so we don’t ever have access to your financial information.